Select View Issues from the menu on the left side of the screen.
The View Issues page opens.
The Filters section appears at the top section of the screen and controls which issues are displayed within the Viewing Issues section.
Within the Filters section, set various filters to narrow down your results. To set a filter, simply click the field name. When clicked, a drop-down menu becomes available for you to select a value. For example, in the below screenshot, the Hide Status field was clicked and the new value selected.
You can also filter by keywords, enter key words within the field immediately to the left of the Apply Filter button. Quotes can be used to search for phrases and/or multiple words, for example: "workgroup server" "connection"
Once all filters have been set, click the Apply Filter button.
The above filter will display all issues containing the phrase "workgroup server" with a status of new. The issues will display at the bottom of the screen within the Viewing Issues section.
Saving a filter
If there are a set of filters you use frequently, you can save the filter layout for easy retrieval. Please see Saving support system filters for more information.