If a viewlet you created is empty (displays the message, No data to display) or is missing objects, try the following troubleshooting suggestions:
- Refresh your viewlet
- Check display settings
- Are filters applied?
- Is there a limit in place?
- Is the node managed?
Refresh your viewlet
First try to refresh the viewlet by clicking the Refresh button.
Check display settings
Do you have any settings enabled that would prevent objects from appearing? Perform the following to check your settings:
1 Click the Settings button located on the main toolbar.
2 The Settings window opens. Enable/disable the following applicable settings:
3 Click Save Changes. Go back to your viewlet and click Refresh .
Are filters applied?
Is there a filter in place causing the object not to appear in the viewlet? Check the following filters:
1 Confirm that the viewlet's Filter by field does not have an entry that would prevent the object from appearing.
2 Is an Attribute filter being used? These filters effect which objects are displayed in viewlets. Check out, Filtering objects displayed in a viewlet, for more information.
3 If a message filter is in place, objects will be filtered based on their messages' contents. If an object has at least one message containing the value within the Search Criteria field (see screenshot below), the object will display in the viewlet. Please note that this only applies for Local and Alias queues.
Is there a limit in place?
Check to see if there is a Data limit offset specified for the viewlet. This value controls the amount of objects displayed in a viewlet. By default, this field is initially populated with 500.
1 From the viewlet menu, select Edit viewlet. The Edit Viewlet window opens.
2 Check the Data limit offset value. Confirm that its value is large enough.
In the above example, only 5 objects will display in the viewlet.
Increase the Data limit offset to view more objects.
Is the node managed?
If the viewlet is still empty, your administrator can check whether the object's node is managed. Please see, Viewlet displays "No data to display" (Re-manage the node), for more information.